Terms of Service
The terms that govern your use of the Carroll Groomes Holding website and its products.
Last updated: June 1, 2026
These Terms of Service (“Terms”) govern your use of the website operated by Carroll Groomes Holding LLC (“CGH,” “we,” “us,” or “our”), including carrollgroomesholding.com. By accessing or using our site, you agree to these Terms. If you do not agree, please do not use our site.
Our products
CGH is an independent, operator-led company that develops and operates operational software for service businesses, including:
- WorkforceForge — workforce platform.
- ShopPilot — service business operations.
- RoutePilot — routing & field execution.
- PulsePilot — customer conversation & intake.
- ServiceLead — local lead infrastructure.
Each product is a separate service. Where a product is made available under its own subscription agreement or product-specific terms, those terms govern your use of that product and control in the event of any conflict with these Terms. This website is a marketing and informational site and is not itself one of those products.
Use of this site
You agree not to:
- Use this site for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt the operation of the site
- Copy, scrape, or reproduce site content except as permitted by applicable law or with our written consent
Intellectual property
The content, logos, brand names, and trademarks on this site — including “Carroll Groomes Holding,” “WorkforceForge,” “ShopPilot,” “RoutePilot,” “PulsePilot,” and “ServiceLead” — are the property of CGH and are protected by intellectual property laws. You may not use them without prior written permission.
No warranties
This site is provided “as is” and “as available” without warranties of any kind, whether express or implied. We make no warranty that the site will be uninterrupted, error-free, or that any content is accurate, complete, or current.
Limitation of liability
To the fullest extent permitted by law, CGH will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of this site, even if advised of the possibility of such damages.
Third-party links
Our site may link to third-party websites or services that we do not control. We are not responsible for the content, policies, or practices of those third parties.
Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the site after changes take effect constitutes acceptance of the updated Terms.
Governing law
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles.
Contact us
For questions about these Terms, email us at russ@carrollgroomesholding.com, or use the contact page.