Notes from CGH.
Short essays on operational software, supervised automation, and how service businesses actually run — written by the team building the CGH ecosystem.
Recent essays.
5 pieces, ordered newest first.
Auditability over magic
When automation hides what it is doing, you trade trust for impressiveness. For operations work, the inverse trade is what scales.
AI that earns its keep
Capability is not the question. The right question is whether the payback covers the supervision cost. A working test for putting AI into real operations.
Daily use over demo velocity
Software optimized for the first five minutes is rarely the software that holds up in the second year. A short note on what we build for instead.
Less software, not more
The default response to operational drag is to add another tool. Most of the time, the higher-leverage move is to remove one.
Supervised automation for real operations
The line between automation and autonomy is not academic — it determines whether a system is leverage or risk. A working definition.
Discuss the work.
Comments, disagreement, and operational questions are welcome.